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Operations and logistics

7 questions for ops, supply chain and facilities roles. The italic line under each one is what it is actually testing.

  1. What did they actually own day to day?Ops titles are unusually elastic. Get to the tasks.
  2. Describe a week when something went badly wrong.The job is exception handling.
  3. How did they handle a vendor who missed commitments?Tests whether they escalate, renegotiate, or absorb the problem silently.
  4. Did they improve a process, or run the one they inherited?Both are legitimate. Know which you are hiring.
  5. How did they deal with a shortage or a bad forecast?Improvisation under constraint is the core skill.
  6. How did they work with the people on the floor?Ops leaders who are disliked by the line rarely get real information.
  7. Would you want them running a site of yours?The summary question.
Before you dial. Ask the candidate for the reference and tell them you intend to call. Confirm the reference's relationship to the work. Nothing here asks about protected characteristics, and you should not go there if a reference volunteers it — steer back to the work and do not write it down.

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Software engineering Sales and account management People management Healthcare and clinical support Customer support Finance and accounting Remote and distributed work